Alcohol will only be sold on the Club Level and is not permitted to leave the Club Level. Fans who consume alcohol are encouraged to drink responsibly. Patrons who attempt to bring their own alcohol into the stadium or who are obviously intoxicated will not be admitted into the stadium. All alcohol sales require a picture ID as proof of age. You must be at least 21-years-old to purchase alcohol. Only two beers will be sold at any one purchase per person.
The Dr Pepper ACC Football Championship may allow a limited number of banners, subject to stadium management approval. In addition, stadium management reserves the right to prohibit banners due to space availability, banner size or message content. Banners should be football-related.
To ensure that all patrons have a pleasant game-day experience, each patron should act responsibly and be considerate of others. Ticket holders should also be sensitive to the behavior of their guests. Irresponsible conduct will not be tolerated at Bank of America Stadium. Unruly patrons will be subject to ejection, arrest and possible loss of ticket privileges. This policy applies to all employees, their sub-contractors, stadium visitors and ticketed patrons. Rules of conduct are printed on the back of each ticket.
Small still cameras are permitted in the stadium. Small video cameras are not permitted. Tripods or any other similar equipment that could be a tripping hazard are also not allowed.
Bank of America Stadium was designed for fans of all ages. Please note that every child over the age of 12 months is required to have a game ticket to enter the stadium. Any child under the age of 12 months admitted without a ticket must share a seat with an accompanying adult. Adults can register children for the Tag-A-Kid Program at any of the 100 level concourse Guest Relations Booths.
Fan Text Number
To report unruly behavior or request assistance, contact the nearest member of the stadium staff, Charlotte Mecklenburg Police Department or contact security anonymously by texting your message to (704) GET-HELP (438-4357)
In the event of a medical emergency, please notify one of the event staff or police officers in your area. Carolinas Medical Center emergency care stations are located on the 100 level across from sections 109-110 and 133-134, on the 300 level across from suite 310A, and on the 500 level across from sections 511-512 and 543-544. Registered nurses, doctors and paramedic units are on duty.
Guests with Disabilities
The three stadium entrance gates (North, East and South) are equipped for accommodating guests with disabilities. If you have a bag subject to inspection, proceed to the extreme right or extreme left side at the North and East gates or to the extreme right side at the South gate as you enter the stadium, and a stadium employee will assist you. If you do not have a bag, proceed to the middle of any gate, and a stadium employee will assist you.
Once inside the stadium, Guest Relations Booths can help you or answer any questions. Wheelchairs are available at Guest Relations Booths but are only available to escort you to your seat. If you need a wheelchair throughout the game, please bring one with you.
Headsets and receivers for multi-channel LPB Radio-Aide and Closed Captioning devices are available for no charge at the Guest Relations Booth on the 100 level at the North Gate. Either a driver license or credit card will be required as a deposit.
For guests with disabilities who have seats on the 300, 400 or 500 levels, elevators are available for them and their immediate party. Elevators are located at the North, East and South gates.
Lost and Found
Reports of lost and found items should be made at any Guest Relations Booth. Please call the lost and found information line at 704-358-7492 to inquire about lost items.
All patrons and their belongings may be searched upon entry into the stadium, and prohibited items may be confiscated. Security screening includes hand-held metal-detecting wands. By tendering a ticket and entering the stadium, fans consent to such searches and waive any related claims that they might have against the ACC, the game organizers, their affiliates and stadium landlord, or their agents. If individuals elect not to consent to the searches, they will be denied entry into the Stadium.
To ensure that all fans have a safe and enjoyable visit to Bank of America Stadium, the following items are not permitted in the stadium:
Prohibited items that are discovered during security inspections at the stadium entrances must be either returned to the owner's vehicle or discarded. Unlawful items that are discovered during security inspections are subject to confiscation, and the person in possession of those items may be denied entrance into the stadium and is subject to arrest. Any prohibited item discovered inside the stadium is subject to confiscation.
- Alcoholic beverages
- All balls, including footballs of any size
- All bags larger than 8”x10”x14”
- Baby seats
- Coolers or containers, including cans and bottles
- Folding chairs
- Food and beverages, except two (2) sealed plastic non-flavored water bottles per person
- Horns, bells, whistles and other noise makers
- Illegal drugs
- Laser pointers
- Pets, except service animals assisting those with disabilities
- Video equipment
- Weapons of any kind, including those carried with a permit
- Other items that in the judgment of stadium management pose a safety hazard or diminish the enjoyment of an event by other patrons.
Fans are encouraged not to bring any bags or items that need inspection as our goal is to get all patrons in the stadium as quickly as possible.
Radio and TV Policy
You may bring a small portable radio or television with you to the stadium as long as you listen with an earpiece or headphones.
Persons leaving the stadium will not be allowed to reenter.
Smoking is prohibited in the seating bowl and all areas of the stadium. Fans who fail to comply with this policy after the appropriate warning will be ejected from the stadium.
There are three main gates to Bank of America Stadium:
Stadium gates normally open two hours prior to kickoff. All entrances comply with the Americans with Disabilities Act of 1990 and are equipped to accommodate guests with disabilities.
- North Gate - located off Graham Street
- East Gate - located off Mint Street
- South Gate - located off Morehead Street
All guests who would like to register their child for the Tag-A-Kid Program may do so at any of the 100 level concourse Guest Relations Booths. The child will receive a wristband with his/her seat location. If the child becomes lost, the wristband will give an event staff employee or police officer the necessary information to escort the child back to his/her seat. If a parent is not there, the child will be taken to the Public Safety Office.